FAQs
Do I have to sign a contract?
No, you do agree to our terms and conditions upon sign up but this is a month to month agreement. You can cancel at any time but we believe you won’t want to.
What is your cancellation policy?
You can cancel at any time but we believe you won’t want to. We require a 30 day notice prior to cancellation simply because it takes time to completely disable your account.
Why do you require a 30 day notice prior to cancellation if you have a 30 day free trial?
We don’t intend for our complimentary month to be treated as a “free trial”. In fact, we avoid that verbiage on purpose! Instead, view this as your ramp-up period. We want to give you those first 30 days to get set up so that by the time you are paying for our services, you are able to get a return on your investment!
We require a 30 day notice prior to cancellation simply because it takes time to completely disable your
account.
We require a 30 day notice prior to cancellation simply because it takes time to completely disable your
account.
What kind of data can I get from this? Are there any reports or information I can view?
We’d thought you’d never ask! Absolutely there is. You’re going to be able to see all the clients that fill out your MYS survey along with their:
-Email
-Phone Number
-Zip Code
– and which stylist they get matched with.
-Phone Number
-Zip Code
– and which stylist they get matched with.
What Information can my stylist see?
Your stylists will only be able to see their profile and survey. This includes their name & and email address and you also have the option to allow access to any or all of the following:
-Editing their own Bio
-Upload/edit their own photo
-Edit Services they offer
-Edit their own instagram Link.
-Editing their own Bio
-Upload/edit their own photo
-Edit Services they offer
-Edit their own instagram Link.
Note: If you chose to turn any of these OFF for the stylist, you will still have the ability to access/edit those profile features as the account owner.
How do I control who gets matched?
You can control which stylists on your team you’d like to be available for matches in the “manage stylist” section of your account. As far as how they get matched, that’s determined by them completing their survey and our program then does the magic of matching them up to clients survey submissions.
How can I track if a client comes in and converts?
We will teach you how to track your conversions as we provide a Conversion tracking template with the math built in. You may do this on a daily, weekly, or monthly basis. The only requirement is having a salon POS system where your client data base lives. We’ll show you the rest.
How do I integrate the data from MYS with my system to track it?
We will show you how to import your lists and what to do to track new clients that are from your MYS link!
This is also covered in depth on our support page that you can access in your account.
This is also covered in depth on our support page that you can access in your account.
How do you handle booking clients that fill out the survey?
Great question! You will be notified via email when a client fills out your MYS survey (you will also be able to find them in your match results in your account) . Within the notification you will see if they prefer to be contacted via email or via phone. In the starter guide you receive when you join MYS, you will be given exact verbiage for your follow-ups.
Why would I use Meet Your Stylist rather than do this on my own?
MYS was created with extensive background knowledge of physiology, behavioral economics, and software algorithm development skills. This is NOT just a linear matching survey that can be easily re-created. MYS has been sophisticatedly developed to be smart, effective, and to save time for you and your team.
LEARN MORE BEFORE GETTING STARTED. REQUEST A DEMO:
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